Sapling is a free AI writing assistant tool ideal for salesforce and customer-facing teams that are in constant conversation with the customers. Sapling is better than bots as chatbots follow a tree-based decision model and can only respond to generic questions. It helps your agents to give a fast and personalized response to customer’s queries and help them accordingly, it is like a free productivity tool.
With Sapling agents can have up to 10 preloaded snippets that they can use and it also retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer’s inquiries by simply clicking on the desired response. Sapling offers integration on a variety of platforms whether it be LinkedIn, intercom, zen desk, or Gmail, sapling works perfectly with every platform.